Delivery & Order
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a delay of 10 to 20 working days at most. We work as hard as possible to ensure that your order is processed as quickly as possible and in the best possible conditions.
How much does delivery cost?
The satisfaction of our customers is for us an essential thing. That’s why we provide a 100% free delivery in the whole France (metropolitan, except DOM-TOM).
What is the interest to choose the secure delivery ?
The purpose of secure delivery is to provide a follow-up of your order in order to keep an eye on your package. It also ensures an action on our part (gift card, promotion, …) if it turns out that you are not satisfied.
Why is my order incomplete?
It is possible that you receive your items separately. Indeed if you order several items at the same time, it is possible that they arrive one by one. This happens according to our available stocks in our different warehouses.
Don’t worry, your package will arrive shortly!
Security & Payment
What payment methods do you accept?
We guarantee you simplicity and speed. That’s why you can pay by credit card.
Your bank details or credit card information will not be given to us in any way.
How can I be sure that my data will not be stored or used and that the site is secure?
As you can see on the search bar of your browser, our site uses the “HTTPS” protocol, different from “HTTP”. This “S” stands for “Secure” and is a guarantee of quality for any business site that wishes to offer the best for its customers. The SSL certificate is therefore present and visible by a small green padlock on your browser, and it thus testifies to the quality of our services.
Without the presence of HTTPS, all the data you enter on a site will be sent in plain text format and will therefore be vulnerable to interception and spying.
To avoid this, we have opted for a maximum security of our website, because a secure site means a secure client.
You don’t find a precise answer to your questions?
In this case please contact us directly via our contact page and our team will answer you as soon as possible: Contact us (email@example.com)
There are no “stupid” questions, we answer all requests so do not hesitate!